We hope you love what you ordered! For Daily Wear Dresses,if you have any issues with your item(s), whether it doesn't fit or you’ve simply changed your mind, we offer a 7 day ‘from date of receipt’ return policy.
We are not responsible for the return shipping costs of the item(s). Please ensure all returned items are well packed, unused, so as not to be damaged in the post.
For Formal Dress,the dresses are custom made. although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, refund 50% payment to you, you keep the dress
We Don't accept return if there are no problems with dress!!!
For custom order and plus size , sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress remake one or return 50% payment to you, you keep the dress.
please carefully follow our guide:
1. Contact us within 2 days after you receive goods
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return 50% payment or remake for free.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.